ALOHA MAUIYOUR MAUI. YOUR CHOICES.
How can we help?
A little help for your Maui trip
For Aloha Maui help, email support@alohaoahu.app. This shared Aloha inbox supports Maui too. Tell us your iPhone/iPad model, iOS version, app version, language and what you tapped. A screenshot can help; remove private information first. Never send your Apple password, full payment details or private health records.
Restore your guides
Use Restore previous purchase in More → All settings → Data Management or on a purchase sheet, with the Apple account that purchased the guide. Maui and Oʻahu purchases are separate. If access is missing, contact us before purchasing again.
Audio and offline downloads
Connect to the internet and complete your guide’s audio download before a drive. Keep the app open while verifying a download. Check Music On/Off, music volume and narration controls if you cannot hear audio. Live AI and current forecasts still require internet. For a recording issue, tell us the guide, place and language.
Location and weather
Check iPhone Settings for Aloha Maui’s location permission. GPS-guided experiences follow your real location; preview mode lets you explore from elsewhere. Forecasts are informational and show their data source and attribution. Conditions can change quickly; follow local guidance.
Privacy and AI choices
Review or withdraw cloud AI permission in Settings → Privacy & Permissions. You can keep using non-AI guides after declining AI processing. Read the privacy policy and terms of use.
Billing and emergencies
Apple processes in-app payments and refund requests. Visit Apple’s refund support for billing issues. This support inbox is not an emergency service; contact local emergency services when urgent help is needed.